Return & Refund Policy

Return Period

You may request a return within 14 days of receiving your product(s).

Return Conditions

Items must be unused, in original packaging, with all tags attached. Customized products and special orders are not eligible for return.

Return Process

1. Contact customer service to obtain a Return Merchandise Authorization (RMA) number
2. Ship the item(s) back to our designated return address
3. Refund will be processed within 3–5 business days after warehouse inspection

Return Shipping

Quality issues: we cover return shipping costs. Non-quality reasons (e.g., changed mind, wrong size): customer covers return shipping.

Exchanges

Exchange requests for the same product (different size/color) accepted within 7 days of receipt. Price difference will be refunded or charged accordingly.

Damaged or Missing Items

If you receive damaged items or missing accessories, please take photos and send them to our customer service email within 24 hours. We will arrange free replacement or full refund.

Refund Method

Refunds will be issued to your original payment method. Processing time: 3–10 business days depending on payment channel.

Exceptions

Returns are NOT accepted if: beyond the return period, signs of use, incomplete packaging/accessories, customized products.